FAQs

Can I make changes to my order?

If you need to make a change to your order, please reach out to us via chat or our contact form as soon as you can! If your order is already in production, we can't promise anything. More often than not, we will be able to easily make the change you are requesting!

How long will it take my order to ship?

All of our products are custom and made to order. Our current estimated production time is listed at the top of our website. If you are needing your order sooner, please inquire before purchasing. A rush production fee may apply.

Please keep in mind that production times are estimates, and can extend out a bit when we have a large influx of orders. On the flip side, we definitely get orders out early whenever possible!

We always appreciate when any gifting or need-by dates are mentioned during the ordering process so we can do our best to get them out in time!

Will I get any order updates?

You will receive a confirmation email/SMS text when your order is placed and another with tracking when it ships. Unfortunately, we are unable to provide regular order updates beyond this. We appreciate your patience and can assure you that we are working hard to get you your order as quickly as possible.

Can I have logos added to my purchased product?

We will not add any copyright or trademark protected property to the products that we make. 

Do you take custom orders?

Of course! If you don't see what you're looking for, please reach out or fill out our custom order inquiry form here. We'd love to make it happen.

Our laser bed size is 35 inches x 55 inches, but we can create products even larger if needed! We can cut/engrave a variety of materials, including: wood, acrylic, leather, MDF, powder coated products (water bottles, tumblers).